Right Of Withdrawal


✓ A customer/buyer; within fourteen (14) days from the date of delivery of the purchased product to himself/herself or to the person/organization at the address indicated, he/she can use his/her right to withdraw from the contract. Sending the notification declaring that the right of withdrawal has been used to "lentamoda" within this period is sufficient. This notification should be sent to "lentamoda" via the web system (lentamoda.com), not e-mail.

✓ The withdrawal period expires after fourteen (14) days from the day on which the customer/buyer acquires physical possession of the good(s). When the conditions stated above are not met, "lentamoda" will not accept the right of withdrawal request.

✓ "lentamoda" is responsible of performing within the promised period, as of the moment the consumer’s order is received. In any case, this period shall not exceed thirty (30) days in the sale of goods. The customer/buyer may cancel the contract if the seller or supplier fails to perform within such period.

✓ If a customer/buyer has changed his/her mind and wish to cancel, in the case of a cancellation, the return shipping costs will be his/her responsibility.

✓ A customer/buyer has to pay for return shipping if she wants to exchange her product for another size or the package is returned because it has not been picked up at the post office.

✓ We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order.


✓ If a customer/buyer plan to return the goods, she should use the goods only to the extent required by an ordinary review. Otherwise the return are not acceptable.


Sellers Obligations


✓  The seller or the supplier is obliged to return all payments collected, including the delivery costs of the goods, if any, within fourteen (14) days from the date on which the notification regarding the use of the consumer’s right of withdrawal is received.

✓ The seller or the supplier is obliged to make all the repayments specified in the first paragraph at once, in accordance with the payment instrument used by the consumer and without incurring any cost or obligation to the consumer.

✓ The seller is not responsible for any damages that may occur during the shipping of the returned products.


Obligations of The Consumer


✓ The consumer is obliged to return the goods to the seller or the supplier or the person authorized by him within ten (10) days from the date of the notification regarding the use of the right of withdrawal. This ten-day period includes shipping time.

✓ During the return process, the customer/buyer should ship the product by UPS.

✓ All return shipping costs will be your responsibility.


Exceptions to The Right of Withdrawal


Unless the parties decide otherwise, the consumer cannot use the right of withdrawal in the following cases:


✓ Tailor-made products

✓ The products with security tags removed

✓ The products  which are not suitable for return due to health protection or hygiene reasons

✓ The consumer is responsible for deterioration due to unusual use, and in this case the seller may not approve the return

✓ The products must have been used for fitting purposes only before the return decision

✓ The products must be used in accordance with the user manual, otherwise no returns will be accepted (see the Instructions For Use link)

✓ If the return policy below are not met, your return will not be accepted:


Lenta Moda Return Policy


✓ The product(s) you purchased must be sent complete with the detail apparatus

✓ The product(s) should be used for try-on only.

✓ The product(s) label must not be removed. If the label has been removed, this product is not returnable, exchangeable or refundable due to health protection reasons.

✓ The product(s) should not have make-up stains or any odor.

✓ The product(s) must be clean, unused, and unworn.

✓ Tailor made dresses are not returnable, exchangeable or refundable.

For the return process, the product(s) must be sent with its invoice.

✓ The product must be in its original state and packaging with the original tags attached.

The shipping fee must be paid by you.

✓ The product(s) to be returned must be sent via UPS.

✓ The product(s) are not suitable for dry cleaning. No returns are accepted for washed and dry cleaned products.

✓ In order not to damage the product during transportation, it must be returned with the box sent to you. 

✓ The withdrawal period expires after fourteen (14) days from the day on which the customer/buyer acquires physical possession of the good(s). When this condition is not met, "lentamoda" will not accept the right of withdrawal request.

✓ The products with problems caused by user errors or misuse are not accepted for return.


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