1.1- SELLER:

Title :Fatma Talaz (Lentamoda)

Address : Osmanağa Mahallesi, Söğütlüçeşme Caddesi, Kalem Sokak, Arifbey İşhanı, No: 11, Kat 4, 34714, Kadıköy/ İstanbul/ Turkey
Phone : 05441764510
Fax : -

E-mail: [email protected]


Name/Surname/Title :


2.1- This contract determines the rights and liabilities of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts regarding the sale of products and services done by the Consumer whose detailed information is given below from lentamoda.com which is operated by the Seller (hereinafter referred to as WEBSITE) and delivery of the products to the delivery address.
2.2- Consumer admits and declares that he/she has the information about the basic qualifications, the sale price, the type of payment, the conditions of delivery and the right to “withdraw” regarding the goods or services subject to sale, that he/she confirmed the preliminary informing in electronic environment and the preliminary then ordered the goods or services in accordance with the provisions of this contract. The preliminary informing and the invoice in the payment page of www.lentamoda.com website, are integral parts of this contract.


Date : 
Product Name  Quantity  Total Amount 

The description, type, quantity, brand, model, color, and sales price of the products are as stated above.
Payment Option: 
Delivery Address:
{{PaymentType}} Total Amount: {{TotalAmount}}

4.1- The consumer agrees that he/she read and is aware of the preliminary information regarding the basic qualifications, sales price and payment method and delivery of the products which are shown in the WEBSITE have read and informed the basic qualifications, sales price and payment method and the preliminary information about the delivery and gave the necessary confirmation for the sale in the electronic environment.
4.2- By confirming this agreement in electronic environment, the Consumer confirms that he/she has accurately and completely obtained the address, basic features of the products ordered, product prices including tax, payment and delivery information and information about the right of withdrawal.
4.3- The seller is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order and with the warranty documents and user manuals, if any.
4.4- If the seller fails to fulfill the contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, the seller shall inform the consumer before the expiry of the fulfillment obligation arising from the contract and supply a different product with equal quality and price to the consumer.
4.5- In case the Bank / financing institution to which the credit card is used belongs does not pay the Product to the Seller for any reason after the delivery of the product, the Product shall be returned to the Seller by the Consumer at the latest within 3 days, all expenses shall be borne by the Consumer. All other contractual and statutory rights of the Seller, including the follow-up of the Product price, shall be reserved in any case.
4.6- In the event that the fulfillment of the acts of the goods or services performed in the order becomes impossible, the seller notifies the consumer in written or with permanent data storage within three days from the date of learning of this situation and all the payments collected, including the delivery costs, if any, shall be returned within fourteen (14) days at the latest starting from the date of notification.
4.7- If the product is to be delivered to another person / organization than the consumer, and if the person / organization does not accept the delivery the seller shall not be held liable.
4.8- The product is delivered to the delivery address specified by the consumer on the WEBSITE or to the person / organization at the address indicated by him / her within 25 days at the latest, in a secured way and packed together with its invoice.
4.9- The consumer is responsible for checking the product at the time of receipt and when he/she sees a problem arising from the cargo in the Product, not accepting the Product and getting the courier company officer take a statement down. Otherwise, the Seller shall not accept any liability
4.10- Shipping charges, which are product shipping costs, will be paid by the seller (lentamoda.com).
4.11- The consumer will pay all costs and customs duties associated with the return process, such as return shipping charges.
4.12- If the consumer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ends.
4.13- After the product is delivered, if it is determined that the credit card to which the consumer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the consumer shall return the product subject to the contract within 3 days at the seller’s expense. It must be returned to the seller.
4.14- If force majeure occurs that the seller cannot foresee and the product cannot be delivered on time, the consumer is notified. The consumer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the consumer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the consumer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the consumer’s account within 2-3 weeks.


5.1- A consumer; within fourteen (14) days from the date of delivery of the purchased product to himself/herself or to the person/organization at the address indicated, he/she can use his/her right to withdraw from the contract. Sending the notification declaring that the right of withdrawal has been used to "lentamoda" within this period is sufficient. This notification should be sent to "lentamoda" via the web system (lentamoda.com), not e-mail.
5.2- If a consumer has changed his/her mind and wish to cancel, in the case of a cancellation, the return shipping costs and additional costs such as duties, taxes, and customs will be his/her responsibility.
5.3- The consumer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The consumer has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
5.4- The costs arising from the use of the right of withdrawal belong to the consumer.
5.5- In order to exercise the right of withdrawal, a notification must be given to the seller by e-mail ([email protected]) or the my return claims link within 14 (fourteen) days and the product must not be used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” in this contract.
5.6- The consumer is responsible of all costs of a return process, such as return shipping charge and custums duties
5.7- After the return request is created, the product must be delivered to Lenta Moda within ten (10) days, complete and undamaged. This ten (10) day period includes the shipping time. For this reason, we recommend that you ship your return package as soon as possible after your return request.


a) The goods prepared in accordance with the request and personal needs of the customer,
b) The delivery of the perishables or the goods of which expiry date is short,
c) The delivery of the goods of which protective element such as package, tape, and seal is opened provided that it is inappropriate to return them due to health and hygiene concerns,
d) To the goods which are mixed with other goods and impossible to separate intrinsically,
e) Books, digital contents and computer consumable materials which can be offered in the physical environment when their protective element such as package, tape, and seal is opened,
f) The delivery of the periodical publications such as journals and magazines except for the ones provided within the scope of the subscription agreement,
g) Accommodation, moving, rent a car, supply of foods and beverages, and recreational activities which have to be completed within a certain date or period,
h) Services fulfilled immediately in the electronic environment or incorporeal property that are delivered to the customer immediately,
i) Services which are started to be provided before the expiry date of the right to withdraw, and
j) Goods and services of which prices are changing depending on the fluctuations in the financial markets and out of the control of the Seller or provider.


7.1- If a consumer returns an item and the reason for return isn't a result of an lentamoda.com error, all costs of the return process will be pay by the consumer.
7.2- If the item is defective or the incorrect product, you have fourteen (14) days from date of delivery to return the products for free for a full refund. In this case, the consumer has to prove the defect with a photograph or video.


8.1- In the resolution of any dispute that may arise from this Agreement and / or its implementation, seller records (including recordings in the magnetic environment such as computer-audio records) constitute conclusive evidence. Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade; and Consumer Courts and Directorates of Debt Collection located in residential region of the consumer and the seller are authorized for the values exceeding it.
8.2- The consumer declares, accepts and undertakes that he / she has read all the conditions and explanations written in this Contract and the Order Form constituting its integral part, has received, examined and accepted the sales terms and all other preliminary information.


Fatma Talaz (lentamoda)


Name/ Surname
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